Effective date: June 16, 2026
PromptFence subscriptions are digital software subscriptions. When Paddle processes your transaction, Paddle acts as merchant of record and Paddle's Refund Policy applies to refund eligibility, refund requests, withdrawals, chargebacks, and payment disputes.
1. Merchant of record
Paddle processes PromptFence checkout, receipts, tax calculation, subscription management, and refund requests for Paddle transactions. Paddle's buyer terms and refund policy govern those transactions.
2. How to request a refund
Use the "View receipt" or "Manage subscription" link in your Paddle confirmation email, or visit Paddle buyer support at paddle.net. Product support is available at hello@tensorjetai.com.
3. Refund windows
Paddle's discretionary refund request window is 14 days from the transaction date. Paddle's statutory withdrawal windows are 14 days for the European Union, EEA, Switzerland, United Kingdom, Turkey, and Israel; 7 days for South Korea, Brazil, China, and Canada; and 5 days for Singapore.
4. Refund processing time
Approved refunds are processed by Paddle using the original payment method where possible within 14 days after approval.
5. Subscription cancellation
You can cancel a subscription before renewal to prevent future billing. Cancellation takes effect at the end of the current paid billing period.
6. Paddle policy
Paddle's current refund policy is available at https://www.paddle.com/legal/refund-policy.
7. Contact
Product and billing support: hello@tensorjetai.com.